1. Privacy Policy and Data Protection (GDPR)

Bear Kuusamo Ltd processes personal data in accordance with the EU General Data Protection Regulation (EU) 2016/679 (GDPR), the Finnish Data Protection Act, and other applicable data protection legislation.

1.1 Data Controller

The data controller is Karhu-Kuusamo Oy/Bear Kuusamo Ltd.

1.2 Personal Data Collected

In connection with reservations and service provision, Karhu-Kuusamo Oy/Bear Kuusamo Ltd may collect and process the following personal data:

• Name

• Contact details (email address, telephone number)

• Billing and payment-related information

• Reservation and participation details

• Any information voluntarily provided by the customer that is necessary for the provision of the service

Payment card details are processed securely by third-party payment service providers and are not stored or accessible by Bear Kuusamo Ltd.

1.3 Purpose and Legal Basis for Processing

Personal data is processed for the following purposes:

• Managing reservations, payments, and customer communication

• Providing and delivering the contracted services

• Fulfilling legal obligations (e.g. accounting requirements)

• Ensuring safety and managing liability where necessary

The legal bases for processing are:

• Performance of a contract

• Compliance with legal obligations

• Legitimate interests related to service provision and safety

1.4 Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.

1.5 Data Recipients and Transfers

Personal data may be disclosed to trusted service providers (such as payment processors and IT service providers) solely to the extent necessary for service delivery and legal compliance.

Data is not transferred outside the European Union or European Economic Area unless adequate safeguards in accordance with GDPR are in place.

1.6 Data Subject Rights

Customers have the right to:

• Access their personal data

• Request rectification or erasure of personal data

• Restrict or object to the processing of their personal data

• Request data portability where applicable

Requests regarding data protection rights should be submitted in writing to Bear Kuusamo Ltd.

1.7 Data Security

Karhu-Kuusamo Oy/Bear Kuusamo Ltd implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or misuse.

1.8 Complaints

If a customer believes that their personal data has been processed unlawfully, they have the right to lodge a complaint with the competent supervisory authority. In Finland, this authority is the Office of the Data Protection.

1.9 Cookies

Karhu-Kuusamo Oy/Bear Kuusamo Ltd uses cookies and similar technologies on its website to ensure the proper functioning of the site, improve user experience, and collect information about website usage.

Cookies are small text files stored on the user’s device. They do not harm the user’s device or files.

Cookies may be categorized as:

• Strictly necessary cookies, which are required for the operation of the website and cannot be disabled

• Functional cookies, which enhance usability and performance

• Analytics cookies, which collect aggregated and anonymized information about website usage

Where required by law, the use of non-essential cookies is subject to the user’s prior consent.

1.10 Analytics and Tracking

Karhu-Kuusamo Oy/Bear Kuusamo Ltd may use analytics tools (such as website analytics services) to understand how visitors use the website, improve services, and develop content.

Analytics data may include:

• Pages visited and time spent on the site

• Browser type and device information

• Approximate geographic location (at country or region level)

Analytics data is processed in aggregated form and is not used to identify individual users. Where analytics tools require cookies or similar identifiers, they are used only with the user’s consent, in accordance with applicable data protection and ePrivacy legislation.

1.11 Managing Cookie Preferences

Users can manage or withdraw their cookie preferences at any time through the website’s cookie settings or by adjusting their browser settings.

Disabling cookies may affect the functionality of certain parts of the website.